1. Service Agreement

By engaging CyberExpertOnline ("we," "us," "our") for any cybersecurity, recovery, forensic, or digital protection service, you (the "Client") agree to be bound by these Terms of Service. All services are provided on a best-effort basis, and while we maintain a documented 90% success rate, we do not guarantee outcomes for any individual case.

2. Initial Consultation & Assessment

Every engagement begins with a free initial consultation and case assessment. During this phase, our certified experts evaluate the feasibility of recovery or remediation. We reserve the right to decline cases where success is deemed improbable or where the request violates applicable laws.

3. Payment Terms

All quoted fees must be paid in full before service commencement unless otherwise agreed in writing. For crypto recovery and NFT recovery services, a base fee is required upfront, with the success fee (10% of recovered assets) due immediately upon successful recovery. No success fee is charged if recovery is unsuccessful.

4. Refund Policy

Base fees for crypto and NFT recovery are non-refundable once the tracing and recovery process has begun, as these cover the computational and labor costs of blockchain forensics. For account recovery and security services, refunds may be issued on a pro-rata basis if the service cannot be completed due to circumstances beyond our control.

5. Confidentiality & Data Privacy

We employ military-grade 256-bit AES encryption for all client communications. All client data is securely erased upon case completion. We do not share, sell, or disclose client information to third parties except where legally required. Every engagement is protected by a mutual Non-Disclosure Agreement (NDA).

6. Client Responsibilities

The Client must provide accurate, complete, and truthful information regarding their case. Providing false information, attempting to use our services for illegal purposes, or interfering with the recovery process may result in immediate termination of service without refund.

7. Limitation of Liability

CyberExpertOnline's total liability shall not exceed the amount paid by the Client for the specific service in question. We are not liable for indirect, incidental, consequential, or punitive damages. Clients acknowledge that digital asset recovery and cybersecurity involve inherent risks.

8. Third-Party Dependencies

Certain services (particularly crypto recovery) depend on the cooperation of cryptocurrency exchanges, wallet providers, and blockchain networks. We are not liable for delays or failures caused by third-party non-cooperation, regulatory freezes, or blockchain network issues.

9. Legal Compliance

All services are conducted in compliance with applicable laws including GDPR, DMCA, and international cybercrime statutes. We cooperate with law enforcement when presented with valid legal orders. We do not provide services for purposes that violate any jurisdiction's laws.

10. Intellectual Property

All forensic reports, analysis tools, methodologies, and documentation created during your case remain the intellectual property of CyberExpertOnline. Clients receive a licensed copy of reports for personal or legal use only.

11. Dispute Resolution

Any disputes arising from these terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC).

12. Modification of Terms

We reserve the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the revised terms. Clients are encouraged to review these terms periodically.

13. Contact & Governing Law

These terms are governed by international cyberlaw principles. For questions regarding these terms, contact us through our official channels at www.cybersechelp.online.